Privacy Policy
1. Who we are
Client Spike is the app at app.clientspike.com and the Client Spike apps for Android and iPhone ("the Service"). Businesses use it to handle their customer calls, texts, emails, deals, quotes, invoices and bookings. It is run by Watts Digital Consulting Ltd, a company registered in England and Wales (company number 14574775), #3042, 275 New North Road, London N1 7AA ("we", "us"). Contact: contact@clientspike.com.
2. Our role
- For your own account (your name, email, mobile and how you use the Service) we are the data controller.
- For the customer records a business keeps in its workspace (its contacts, calls, messages, emails, deals, documents and bookings) that business is the data controller and we process the data on its behalf and on its instructions.
3. What we collect
- Account details: name, initials, profile photo (if you add one), email address, mobile number, password (stored only as a one-way hash) and the workspaces you belong to.
- Workspace records: contacts and their details, call logs and voicemails, texts, emails, notes and voice notes with their typed-up text, deals, quotes, invoices, bookings, documents and files.
- Connected accounts, only when you connect them: your Gmail mailbox and Google Calendar, QuickBooks, and the workspace's phone numbers.
- Phone app data: a notification token so we can alert you to calls, messages and enquiries, and the microphone and camera when you make a call, record a voice note or add a photo. Nothing is recorded unless you start it.
- Technical data: device type, app version, sign-in records and error reports needed to run and secure the Service.
4. How we use it
- To run the Service: put calls through, show and send messages and emails, keep records in sync across your devices and alert you to new ones.
- To sign you in, keep accounts secure and fix problems.
- To send messages about your account.
We do not sell personal data, use it for advertising or share it with data brokers.
5. Google account data
When you connect Gmail or Google Calendar, Client Spike reads and sends email, and checks when you are free and adds bookings to your calendar, only to show your email in your workspace, send what you ask it to and take bookings. Client Spike's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. It is not used for advertising or to train AI models, and people read it only with your permission, for security, or where the law requires. You can disconnect at any time from Your email in the app.
6. Service providers
We use providers to run the Service, who process data only on our instructions: hosting and databases, file storage in London, email delivery, phone calls and texts (Twilio), and phone notifications (Google Firebase Cloud Messaging on Android, Apple Push Notification service on iPhone). Voice notes and voicemails are typed up on our own servers. Some providers are outside the UK; where they are, transfers are covered by UK approved safeguards.
7. Keeping data safe and how long we keep it
Data is encrypted in transit, stored with access controls and backed up daily. Workspace records are kept while the workspace is active and for as long as the business needs them; the business can delete contacts and their history. When an account is deleted, its personal details are removed straight away (section 8). Copies in backups expire within a month.
8. Deleting your account
You can delete your account in the app: open Your account (on a phone, tap More, then Your account; on a computer, open your name at the bottom of the menu, then Your account), then Delete your account. See Delete your Client Spike account for what is removed and what the business keeps.
9. Your rights
You can ask to see, correct, export or delete your personal data, to object to or restrict how it is used, and to complain to the Information Commissioner's Office (ico.org.uk). For a business's customer records we pass your request to that business. Contact contact@clientspike.com.
10. Children
Client Spike is a business tool and is not meant for anyone under 16.
11. Changes
We post changes on this page and update the date above.